Responsible Gaming

Gambling always carries the risk of losing money. No strategy guarantees winning. Understanding this fundamental truth is the first step towards responsible betting.

BC Game provides several control tools to help you manage your gaming behaviour:

• Set deposit limits – Control how much money you add to your account daily, weekly, or monthly.
• Establish betting limits – Decide in advance how much you can wager.
• Use time-out features – Take breaks from playing when needed.
• Self-exclusion options – Temporarily or permanently block access to your account.
• Track your activity – Review your betting history to understand your patterns.

Responsible gaming means treating gambling as entertainment, not as a way to make money or solve financial problems. Set a budget you can afford to lose. Never chase losses. Stop playing when you reach your limits. Take regular breaks to maintain perspective.

Your financial and emotional wellbeing should never be compromised. Use the tools available on our platform to stay in control. If gambling stops being fun, it is time to step back and reassess.

Gambling addiction is a serious condition that affects your life, relationships, and financial stability. Recognising the warning signs early can help you seek support before problems worsen.

Key indicators that you or someone you know may have a gambling problem:

• Spending more money on betting than you can afford to lose
• Borrowing money or selling possessions to fund gambling activities
• Lying to family or friends about the amount of time or money spent on betting
• Feeling restless, irritable, or anxious when trying to stop or reduce gambling
• Chasing losses by placing more bets to recover money you have lost
• Neglecting work, studies, or family responsibilities due to gambling
• Using betting as an escape from stress, depression, or other problems
• Thinking about gambling constantly, even when not playing
• Continuing to gamble despite negative consequences to your finances or relationships
• Feeling guilty or ashamed about your gambling behaviour but unable to stop

If you recognise several of these signs in your behaviour, it is important to acknowledge the problem and seek help. Gambling addiction does not resolve on its own. Professional support and intervention are often necessary to regain control.

Preventing and addressing gambling addiction requires conscious effort and practical strategies. BC Game recommends these steps to maintain healthy gaming habits:

• Set strict financial limits – Decide how much you can afford to lose before you start playing. Never exceed this amount.
• Use deposit and betting limits – Activate the control tools on your BC Game account to enforce your limits automatically.
• Avoid gambling when emotional – Do not bet when you are upset, stressed, or under the influence of alcohol or drugs.
• Take regular breaks – Step away from gaming frequently to maintain perspective and avoid obsessive behaviour.
• Do not chase losses – Accept losses as part of gambling. Trying to win back money often leads to bigger losses.
• Keep gambling separate from other activities – Do not mix betting with work, family time, or social commitments.
• Talk to someone you trust – Share your concerns with a friend, family member, or counsellor who can provide objective support.
• Seek professional help – Contact addiction specialists or counselling services if you cannot control your gambling.
• Consider self-exclusion – Use BC Game’s self-exclusion feature to block access to your account temporarily or permanently.
• Find alternative activities – Replace gambling time with hobbies, exercise, or social activities that bring you joy without risk.

Remember that seeking help is a sign of strength, not weakness. Many people struggle with gambling addiction, and effective treatments are available. Taking action early can prevent serious financial and personal consequences.

If you or someone you know is struggling with gambling addiction, professional support is available. These organisations provide confidential counselling, helplines, and treatment programmes in India:

• National Institute of Mental Health and Neurosciences (NIMHANS) – Offers addiction treatment services and counselling. Visit www.nimhans.ac.in or call their helpline for guidance.
• SAMHSA National Helpline – A confidential, free, 24-hour support service for individuals and families facing gambling and substance abuse issues.
• Alcoholics Anonymous India – Provides support groups that also address gambling addiction through the 12-step programme. Visit www.aaindia.org.
• Local mental health professionals – Consult psychiatrists, psychologists, or counsellors who specialise in addiction treatment in your area.
• Online support communities – Join forums and groups where people share experiences and strategies for overcoming gambling addiction.

Do not hesitate to reach out. These resources are designed to help you regain control and rebuild a healthy relationship with entertainment and finances.

If you are experiencing difficulties with gambling or need assistance with responsible gaming tools, BC Game’s customer support team is here to help. We understand that reaching out can be difficult, and we treat every enquiry with confidentiality and respect.

You can contact BC Game support through the following channels:

• Live chat – Available 24/7 on the BC Game website for immediate assistance
• Email support – Send your enquiries to our dedicated support email address
• Help centre – Access detailed guides and FAQs about responsible gaming tools and account controls
• Account settings – Manage your limits, self-exclusion, and other safety features directly from your profile

Our team can help you activate deposit limits, set up self-exclusion, or provide information about external support services. Your safety and wellbeing are our top priorities. Do not hesitate to contact us if you need help.